PUBLIC RESOURCES
Find the right public door.
City life is full of small questions: a water issue, a streetlight, a library card, a transit connection, a permit, a public meeting, or a service request. This page is a maintained-source map for those questions.
Last checked: August 21, 2026. For emergencies, call 911. Agency phone numbers, office hours, eligibility, and service procedures can change; use the official page linked with each resource.
Start with the situation
Practical resources, clearly labeled.
This guide orients you; the agency source handles the current details.
EMERGENCY & SAFETY
Immediate danger or medical emergency?
Call 911. Millbrae fire and emergency medical services are provided by Central County Fire Department, which also publishes community preparedness and fire-safety information.
Central County Fire Department ↗CITY SERVICES
Report a problem or follow a request.
Public Works covers roads, sidewalks, storm drainage, water, sewer, streetlights, parks maintenance, permits, and infrastructure. Use the City’s reporting and department links for the current path.
Millbrae Public Works ↗LIBRARY & LEARNING
Find a welcoming public place.
Millbrae Library is part of San Mateo County Libraries, with books, digital resources, programs, language support, Wi-Fi, and current hours at its maintained location page.
Millbrae Library ↗TRANSIT
Plan the connection.
Use the station guide for orientation and live estimates, then confirm service alerts and disruptions with BART, Caltrain, or SamTrans.
Open the station guide →LIVE SOURCE · REFRESHES EVERY 5 MINUTES
Recent City Alert Center notices.
Recent official notices may include roads, traffic signals, storms, water, or public facilities.
Status limit: A recent RSS item is not proof that a notice is still active. Check the City Alert Center for current status ↗. For emergencies, call 911.
DO THE NEXT THING
Choose the action, then the agency.
Non-emergency requests and alerts have different paths from urgent incidents.
REPORT A CITY ISSUE
Use Millbrae Works for non-emergency requests.
For potholes, streetlights, public-space problems, and other quality-of-life issues, the City uses Millbrae Works powered by SeeClickFix. Do not use it for an emergency.
Open Millbrae Works ↗WATER & SEWER ACCOUNT
Separate service from utility billing.
Public Works maintains water and sewer service; Utility Billing handles starting, ending, and account questions. The City’s utility pages explain which office owns each step.
Open Utility Billing ↗POLICE REPORT
File eligible non-emergency reports online.
The City’s online reporting system is for qualifying incidents within Millbrae with no known suspect and no State Freeway connection. Emergency or in-progress situations belong with 911.
Check online-report eligibility ↗ALERTS
Subscribe before the disruption.
City News Flash, Public Works notifications, and countywide SMC Alert can provide updates about road work, water issues, storms, and other disruptions. Alerts are not a replacement for emergency dispatch.
Open City alert subscriptions ↗Open SMC Alert ↗LIFE-ADMIN ROUTER
When the question is bigger than one department.
County and City systems often share the answer.
PERMITS & REMODELING
Planning a project at an address?
Building, electrical, plumbing, mechanical, demolition, planning, and home-occupation questions may use different City review paths. Start with the City’s permit guidance before beginning work.
Open building-permit guidance ↗Open Planning Division ↗FOOD, HOUSING & BASIC NEEDS
Need help staying housed or fed?
San Mateo County’s Core Service Agencies connect residents to food, emergency housing, utility assistance, crisis support, and referrals. Start there rather than guessing which program owns the need.
Find a Core Service Agency ↗Find food now ↗PUBLIC BENEFITS
Ask about food, cash, or health coverage.
The County Human Services Agency explains application pathways for CalFresh, CalWORKs, General Assistance, CAPI, and Medi-Cal. Eligibility and program rules change; use the maintained application source.
Review financial-assistance programs ↗VOTING & ELECTIONS
Register, check status, or find a Vote Center.
San Mateo County’s Elections office maintains registration, ballot, Vote Center, drop-box, and election-information paths. Election dates and locations should always come from the current election office.
Open County Elections ↗Find Vote Centers and drop boxes ↗Common contacts
Save the official numbers, not a screenshot.
Keep exploring
Public resources are part of the city’s story.
These systems—water, streets, fire, libraries, schools, recreation, and transit—are the quiet infrastructure behind daily life. The knowledge hub adds context while leaving current service decisions with the agencies responsible for them.
For civic updates and public meetings, use the civic, events, and news desk. For the wider map of Millbrae, return to Explore by topic.
